Welcome to Bookitive
User guides for Bookitive — sell tickets, design seating plans, collect payments, check guests in, and grow your event from one place.
Bookitive is an event ticketing platform for organizers: sell tickets online and at the box office, design seating plans, collect payments straight to your own bank account, scan tickets at the door, and grow your event with analytics, marketing, and sponsor tools.
These guides explain how each part works, in plain language — no technical background needed. Use the sidebar to browse by feature, or start with the basics below.
Start here
Getting started
From a blank account to your first sold ticket — the onboarding wizard, step by step.
How Bookitive works
The mental model: organizations, events, venues, money flow, and what happens automatically.
Navigating the app
The sidebar, organization and event scopes, and the ⌘K search palette.
Sell tickets
Events
Create, publish, duplicate, and share events — the container everything else lives in.
Tickets
Ticket types, scheduled price phases, promo codes, delivery modes, and custom PDF design.
Seating
Draw your venue once, reuse it per event, and manage every seat live.
Orders
The order lifecycle, day-to-day management, box-office selling, and exports.
Payments
Bank transfers with QR codes, automatic payment matching, and refunds.
Sales booster
Urgency signals, a sold-out waitlist, and recovery emails that rescue unfinished orders.
Customers
Everyone who ever bought from you, with lifetime stats and marketing consent.
Event day
Trust & safety
Protection
Anti-scalping: risk scoring, review queues, allow/deny lists, and phone verification.
Audit log
An append-only record of everything that happened in your organization.
Grow
Analytics
Sales and attendance insights, comparisons, and benchmarks against past events.
Sponsors
A sponsor book, per-event deals, and AI-drafted outreach campaigns.
Your organization
Team
Members, roles, per-event staff, and the full permissions reference.
Emails
Branding, editable transactional texts, per-event overrides, and every email Bookitive sends.
Files
A per-event drive with share links, plus Collect — public upload links with forms.
Notifications
Operational alerts for your team: sold out, near capacity, refunds, and a weekly digest.
Billing
The commission model, plans, and monthly invoices.