Reseating
Move guests to different seats after sales started — pair source and destination, review, save atomically, and optionally notify buyers.
Plans change: a wheelchair user needs the aisle, a sponsor wants a better table, two groups ask to sit together. Reseat (linked from the Seating plan) moves ticket holders to different seats safely — tickets, QR codes, and prices stay exactly as they were; only the seat changes.
How it works
Pick who moves
Click an occupied seat — or a whole table to move everyone on it. That's your source.
Pick where they go
Click a free seat or table of the same ticket type as the ticket you're moving. A reseat only changes where a guest sits, not what they bought, so Bookitive rejects any move whose destination is a different ticket type. The pair lands in the pending list, and you can line up as many moves as you need — swap-chains included, since nothing happens until you save.
Review and save
The review bar shows every pending move. Save applies them all atomically: either every move succeeds, or none do — no half-moved parties, even if a seat got taken while you were deciding.
Notifying the buyers
A toggle decides whether each affected buyer receives a "your seat changed" email, listing the new seat. The email's text is editable like every other — see Emails. Skip the notification for cosmetic shuffles; send it when people genuinely sit somewhere else.
Behaviour and edge cases
- Tickets never change. The same QR admits the guest; the door shows the new seat. Nothing to resend (unless you want the courtesy email above).
- Checked-in guests trigger a warning — moving someone who is already inside is usually a mistake; the warning makes it a decision.
- Standing areas are excluded — there's no specific seat to move; capacity changes belong on the ticket type.
- Moves stay within one ticket type. Because the destination must match the ticket's type, there's no cross-price move to reconcile — no difference to collect, nothing to refund. To put a guest in a different ticket type, cancel and re-sell at the box office.
- Every move is recorded in the audit log and on the order's timeline.
Related
Seating plan
The live map of your event — who sits where right now, availability and category views, and click-through from any seat to its order.
Orders
The order lifecycle — reserved, paid, cancelled, expired, in review — what each status means for seats, tickets, and money, and the reference that doubles as the payment symbol.