Editing templates
Rewrite any sentence of any transactional email, insert variables, set the reminder lead time, enable or disable optional emails, and define your sender identity.
Email texts (Settings → Emails) is where "every sentence your customers read can be yours." Each template breaks into editable fields; fill the ones you want to change and "leave a field empty to keep the built-in copy."
Editing a template
Open a template and edit its fields — the set depends on the email, but common ones are:
- Subject, Heading, Introduction, Ticket note,
- Payment box title / text, Payment deadline sentence, Reservation expiry sentence (for reservations),
- Closing note, Button note, and template-specific notes (partial-offer, decline, on-site…).
Each filled field shows a Customized badge so you can see at a glance where you've departed from the defaults, and a preview renders the result.
Inserting variables
Fields are mini-templates: click Insert variable to drop a placeholder that fills in per email. The common ones:
| Variable | Fills in |
|---|---|
| Customer's name | The buyer's name |
| Event name / date | The event's identity |
| Order reference | The reference (and bank variable symbol) |
| Total amount | The order total |
| Reservation payment deadline | When an unpaid order expires |
| Organization name | Your org |
The variable picker is searchable and shows which variables are recommended here for the field you're editing, so you never guess which placeholder a template supports.
Turning optional emails on and off
Some emails are optional and carry an on/off switch; others are mandatory and "cannot be turned off" (an order confirmation always sends). The notable optional one is the abandoned order email — off by default — which you deliberately enable to chase expired reservations. See Recovery emails.
Reminder lead time
The reservation reminder has one special setting: "Send how many hours before the reservation expires?" — 1 to 168 hours (default 24). The reminder is skipped for reservations shorter than that window, so a one-hour box-office hold doesn't fire a reminder a buyer would never see.
Sender identity
Under the Sender section: the sender name (the From name in the inbox) and the reply-to address (where replies go). This is "how outgoing emails appear in the recipient's inbox" — set it so your mail reads as you, not as a no-reply.
Related
Branding
Make customer emails look like yours — logo, accent color, footer text, and the bank/payment details printed on reservation emails — with a live preview.
Event overrides
Customize any email for a single event — the tri-state enable switch, placeholders that show the organization text, and the event-scoped reminder window.